Refund Policy
Last updated: July 2026
1. Overview
This Refund Policy explains when Wiktor AI may issue refunds or credit adjustments for paid plans, plan-key activations, and prepaid usage credits. By purchasing or redeeming a paid plan, you agree to this policy together with our Terms of Service and Billing Terms.
2. Digital goods nature
Wiktor AI sells digital access (subscriptions, plan keys, and usage credits) that can be used immediately after purchase or redemption. Once credits are consumed by AI requests (chat, image, video, audio, documents, or other tools), those units are generally non-refundable.
3. When refunds may be granted
We may grant a full or partial refund, or a credit adjustment, if:
- You were charged in error (duplicate charge, wrong amount, or technical billing failure).
- A plan key or purchase failed to activate correctly on our side and could not be remedied.
- You request a refund within 14 days of the original purchase and have used little or no paid credits (typically under 10% of credits granted by that purchase), subject to verification.
- Applicable consumer law in your jurisdiction requires a refund or cooling-off period.
4. When refunds are not available
Refunds are typically not available when:
- Credits have already been substantially used for AI generation or other paid features.
- The account was suspended or terminated for violating our Terms of Service.
- You simply changed your mind after significant usage of premium models or tools.
- Third-party payment processors, app stores, or card networks reverse or dispute a charge outside our control (we will cooperate where required).
- Promotional, free, bonus, or complimentary credits were granted without payment.
5. Cancellations & plan changes
You may stop using a paid plan at any time. Access continues until the plan expiry date associated with your account or plan key. Unused prepaid credits remain on your account wallet unless a refund is approved. We do not automatically renew plan keys unless a future auto-renew payment product is enabled and disclosed at checkout.
6. App Store / Play Store purchases
If you purchased through Apple App Store, Google Play, or another storefront, refunds may also be governed by that store's rules. You can request a refund via the store first; we will honor store-mandated outcomes and adjust account access accordingly when notified.
7. How to request a refund
Contact us through your account dashboard or the support channel listed on wiktor.app. Include: account email, approximate purchase date, order/plan-key reference if available, and reason for the request. We aim to respond within a few business days. Approved refunds are returned via the original payment method when possible, or as account credit when a direct reverse is not available.
8. Chargebacks
Please contact us before filing a chargeback so we can resolve billing issues quickly. Fraudulent or abusive chargebacks may result in account suspension pending investigation.
9. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of paid services after an update constitutes acceptance of the revised policy, except where applicable law requires otherwise.